Food-safety exception
Opened or seal-disturbed food, personal-care and hygiene-sensitive products cannot be returned for change of mind. This does not affect remedies for defective, damaged, incorrect, expired or misdescribed goods.
Eligible concerns
Contact us within 48 hours of delivery for damaged, leaking, expired, materially defective, incorrect or missing goods. Include the order number and clear photographs of the parcel, label, product and issue.
Resolution and refunds
After review, we may replace the item, arrange collection, issue store credit or refund the applicable amount. Approved refunds are normally initiated to the original payment method within 5–7 business days; provider processing time may be additional.
Cancellations
Orders may be cancelled before packing or courier handover. Once dispatched, cancellation may not be possible. NIVIK may cancel for payment failure, stock error, suspected misuse, pricing error or an undeliverable address and will refund collected payment.
Request assistance
Email niviknaturalllpynr@gmail.com or call +91 99886 11026 with your order number.